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Coffee Shop Management Training

This coffee shop management training course is a highly detailed single-day workshop designed to be the turn-key solution for coffee shop, bakery, and cafe owners who need to get themselves or their coffee shop managers trained and up to speed on critical business operations and management skills to effectively run a coffee shop.

With an emphasis on making the course curriculum easy to understand and absorb, our team of coffee business experts created a management training program that focuses on the key factors that can make the biggest impact on a coffee shop’s day-to-day operations. This class is perfect for existing coffee shops and/or shops that recently hired or promoted a new manager.  Students will come away from this coffee shop management training course equipped with the practical knowledge of what it takes to be an effective team leader and manager of operations as it relates to the company’s customer needs, employee needs, and store needs.  Each student will be provided a detailed binder of class notes and management resource materials to take home.

If your employee also needs coffee & barista training, register them in our upcoming

2-Day Barista Training Class too. That’s all they’ll need!

What this class is not: This class is not an alternative to our 3-Day Coffee Business Master Class. This class is designed for coffee shops that are already open and need to refine their management process or that need management staff training. This management course includes no barista training, business planning, equipment recommendations, etc. If you are opening a coffee shop business, our 3-Day Coffee Business Master Class includes all the info, tools, and training you need, including the information and resources covered in this course.

 

Management Class Topics Include:
Building an Effective Coffee Shop Management System
Effectively Communicating With Employees
Meeting Basic Customer Needs vs. Generating Brand Loyalty
Quality Control Through A Regimented Process
A Proactive System For Maintaining A Safe, Clean, & Friendly Environment
Pro Tools & Tactics For Handling Upset Customers
How To: Interview, Hire, Train, Review, Reprimand, Recognize & Promote Employees
Minimize Employee Turnover: Creating a Positive Work Culture
How To Utilize Coffee Shop Financial Reports
Cost Of Goods Management: Short Term + Long Term
Tips & Tools For Managing Inventory
How To Calculate and Manage Waste
Forecasting, Budgeting & Scheduling Labor
Balancing A Cash Drawer, Cash Handling, Tips, & Deposit Procedures
Take Home References & Resources for Continued Learning
Faq Content 2

Management Class Topics Include:

  1. Building an Effective Coffee Shop Management System
  2. Effectively Communicating With Employees
  3. Meeting Basic Customer Needs vs. Generating Brand Loyalty
  4. Quality Control Through A Regimented Process
  5. A Proactive System For Maintaining A Safe, Clean, & Friendly Environment
  6. Pro Tools & Tactics For Handling Upset Customers
  7. How To: Interview, Hire, Train, Review, Reprimand, Recognize & Promote Employees
  8. Minimize Employee Turnover: Creating a Positive Work Culture
  9. How To Utilize Coffee Shop Financial Reports
  10. Cost Of Goods Management: Short Term + Long Term
  11. Tips & Tools For Managing Inventory
  12. How To Calculate and Manage Waste
  13. Forecasting, Budgeting & Scheduling Labor
  14. Balancing A Cash Drawer, Cash Handling, Tips, & Deposit Procedures
  15. Take Home References & Resources for Continued Learning
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Prerequisites
Enrolled: 35 students
Duration: 10 hours
Lectures: 5
Video: 9 hours
Level: Advanced
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